Event Overview

Redefining Patient Care in Asia: The 4th Annual Patient Experience & Engagement Summit

Welcome to Bangkok, Thailand! We’re thrilled to host you at the premier event dedicated to revolutionizing patient experience and engagement across Asia’s dynamic healthcare landscape: The 4th Annual Patient Experience & Engagement Summit.

This two-day transformative event will explore cutting-edge advancements and best practices that elevate patient-centric care. Dive deep into pivotal themes like:

  • Digital Transformation: Discover how technology is reshaping healthcare delivery.
  • Personalized Care Models: Explore the future of patient care with customized approaches.
  • Innovative Technologies: Witness the power of AI, data analytics, and more in action.

Our commitment is clear: Foster a patient-centered healthcare ecosystem that balances technological innovation with compassion. We’ll address critical topics like:

  • Leadership in Digital Healthcare: Learn how to guide your organization in the digital age.
  • AI and Personalized Medicine: Leverage data and AI to deliver transformative care.
  • Enhancing Patient Outcomes: Discover strategies for continuous improvement in patient care.

Join us! A unique gathering of industry leaders, healthcare professionals, policymakers, and thought leaders awaits. Ignite insightful conversations, drive quality improvements, and expand access to exceptional healthcare services.

This summit is your catalyst for innovation and collaboration. Shape the future of patient care in Asia. In Bangkok, we embark on a journey to redefine patient experience and engagement, guided by visionary insights and a commitment to continuous improvement.

Together, let’s chart new frontiers in healthcare excellence and set benchmarks for transformative patient care in the digital age.

Speakers & Panelists

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Erika Behl

Erika Behl

President and Founder
Waymaker Leadership
Confernce Chairperson
Dr. Ben Widaja

Dr. Ben Widaja

President Director
Mandaya Hospital Group
Ruth Evans, MBE

Ruth Evans, MBE

Principal Patient and Employee Experience Consultant
Picker Institute
Dr. Thiti Samuthrat

Dr. Thiti Samuthrat

Chief Partnership Officer | Assistant Hospital Director
Bangkok Hospital Network | Bangkok Hospital Phuket
Dr. Parit Plainkum

Dr. Parit Plainkum

Assistant Hospital Director
Samitivej Srinakarin Hospital
Saowapa Jongkitipong

Saowapa Jongkitipong

Director of International Health Affair of Department of Heath Support Services
Ministry of Public Health Thailand
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Reason to Attend

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Learn

about the latest trends, best practices, and innovative solutions in patient engagement and experience, and how to apply them in your own organization or service.

Network

and connect with other healthcare professionals and leaders from different organizations and sectors,and share ideas and experiences on how to improve patient engagement and experience.

Gain

practical skills and tools to measure and evaluate the impact of patient engagement and experience on outcomes, satisfaction, and revenues, and use data to drive continuous improvement

Hear

from inspiring and thought-provoking keynote speakers and panellists who will share their insights, lessons learned, and success stories on how to create a culture of patient-centred care and engagement.

Earn

continuing education credits or professional development opportunities and enhance your knowledge and credentials in the field of patient engagement and experience.

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Central Themes for 2024

The 4th Annual Patient Experience & Engagement Summit (Asia) will feature a dynamic lineup of sessions, interactive panels, and workshops aimed at exploring the forefront of patient-centric healthcare practices. Areas of discussions at this high-profile event include:

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  • Empathy and Value-Based Patient Experience
  • Technology's Role in Patient Experience
  • Innovative Care Delivery Strategies
  • Community-Centric Healthcare Solutions
  • Integrating Creativity into Care
  • Leadership Impact on Transformative Changes
  • Redesigning Healthcare Spaces
  • Fostering Collaborative Healthcare Practices

Why Bangkok, Thailand?

Why Bangkok, Thailand Hosts the 4th Annual Patient Experience & Engagement Summit (Asia)

While the specific selection process is not publicly disclosed, Bangkok, Thailand, offers several compelling features that likely contributed to its selection as the host city for the 4th Annual Patient Experience & Engagement Summit (Asia):

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Innovative Healthcare Landscape

Hub of Medical Tourism

Strategic Location and Accessibility

Supportive Regulatory Framework

Cultural Diversity and Hospitality

Commitment to Patient-Centered Care

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Attendees loved 2019 our Past editions, Why?

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"I am pleased to say that its such a great opportunity to be a part of this conference. Learning from each speakers will help us enhance our clinic."
Verita Life Thailand
"Good conference – valuable sharing and well done organising the conference."
Ramsay Sime Darby Park City Hospital
"It is well organised and attendees are so relevant. Overall fantastic experience"
IQ Technologies Asia Co. Ltd. (Qmatic)
"As currently we launched a customised solution for patient experience journey, this summit was the perfect place for us. Organisers were every co-operative and has excellent service."
The Clinician
"A very interesting conference"
National Heart Institute
"Overall the summit was very informative. Excellent speakers, very informative talk and enlightening"
Institut Jantung Negara
"This is a very nice conference. It made me more wide about patient experience and inspired me to do more things for my hospital"
Bangkok Metropolitan Administration General Hospital
"Thank you for accommodating us – we appreciate all the learnings from difference approach presented by the speakers."
The Medical City Philippines
"Great presentation with lots of information to digest"
Hongkong Adventist hospital
""Useful and interesting topic that may be implemented in our hospital. Awesome experience and very informative with excellent speakers. Very informative lecture from different speakers, every hospital problem we encounter were covered, this will help us in improving our services""
Metro North Medical Centre & Hospital
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