Charles Bennett

A highly experienced Customer Experience Director with over 20 years of expertise in driving impactful change programs across customer experience, strategy, project and program management, training, coaching, business process management, and business development. As the President & CEO of CXSA Middle East, based in the UK and UAE, Charles has a remarkable track record of accomplishments, including generating over $500 million in change benefits and training more than 1,000 companies across 40 countries in next practice CX and Enterprise Business Process Management.

With a wide range of qualifications and skills, Charles specializes in customer-centric business change and strategy, customer experience management, training and coaching, customer innovation, and program and project management. His passion lies in helping individuals and organizations adopt new thinking and implementing it into their daily work, driving sustained and differentiated outcomes.

Charles excels at delivering customer outcome-driven change by leveraging his expertise in multiple program and project management methodologies, ensuring alignment across various levels of outcomes. As a trainer, keynote speaker, and business development professional, he inspires customer-centric thinking, culture, and behaviour, making him a trusted leader in creating momentum and driving customer-centric business in the G.C.C.