“I believe that patient experience is the heart of transforming healthcare. It’s about creating genuine connections where patients feel truly heard, valued, and respected. By prioritizing this, we build trust, improve outcomes, and shape a future focused on compassionate, patient-centered care.”
“As a healthcare professional and someone who has been a patient, I’ve experienced firsthand the profound difference that genuine care and empathy can make. It’s not just about treatment but feeling seen, heard, and supported in the most vulnerable moments. Patient experience shapes every step of recovery, and when we put ourselves in the shoes of our patients, we can provide care that truly transforms lives.”
“As a cancer survivor, I know firsthand that patient experience isn’t just about systems and processes; it’s about perspective and empathy, and requires courageous leadership. Let’s discuss how to bridge the digital and human aspects of care to truly serve the needs of patients.”
“Why is Patient Experience important? When we get the experience right it is a win win win! For the patient is has shown to have a positive impact on key patient outcomes including clinical outcomes such as mortality; for the colleague it has shown to have a positive impact on engagement and productivity including for example retention and absenteeism; for the organisation it has shown to have reputation and efficiency impacts amongst many others, for example length of stay, DNAs and reputation score. Patient experience matters!”
“We are all health care customers at some time, one way or another, and we have customer stories to tell. Let us bring these stories closer to our own health care business and try to use improvement and innovation for customer experience-based co-design. Thus, the service design could make heath care better for patients, providers, and both clinical & business outcomes.”
Dr. Thassanawut Dhearapanya
“At the end of the day, people won’t remember what you say, but they won’t forget how you make them feel. Together, let’s make our patient experience, a memorable one.”
Roni Jay Mabanglo
“Patient experience is crucial because it directly impacts patient trust, satisfaction, and overall engagement in their care. A positive experience encourages patients to adhere to their treatment plans, leading to better health outcomes and fewer complications. We should PRIORITIZE the patient experience because it will foster long-term loyalty, enhance the reputation, and improve patient retention in the hospital and other healthcare organizations.”